Global Sourcing of Business and IT Services

This book is a reality check on the trends in global sourcing of information technology and business services. While the vision of global sourcing networks that are agile, effective and cost efficient is available it requires an immense amount of trial and error and detailed management. Written by two internationally recognized academics in the field, with expert contributions, it covers IT outsourcing, offshoring, business process outsourcing and netsourcing and includes cases and commentaries on best practices.