This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Service Operations Management: Improving Service Delivery (4th Edition)
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Book Details
PublisherPearson
ISBN / ASIN0273740482
ISBN-139780273740483
AvailabilityUsually ships in 24 hours
Sales Rank123,844
CategoryBusiness & Economics
MarketplaceUnited States 🇺🇸
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