This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Service Operations Management: Improving Service Delivery (4th Edition)
📄 Viewing lite version
Full site ›
Book Details
PublisherPearson
ISBN / ASIN0273740482
ISBN-139780273740483
AvailabilityUsually ships in 24 hours
Sales Rank123,844
CategoryBusiness & Economics
MarketplaceUnited States 🇺🇸
Description ▲
More Books in Business & Economics
Category Management in Purchasing: A Strategic Approac…
View
The Discipline of Market Leaders: Choose Your Customer…
View
Business-Focused HR: 11 Processes to Drive Results
View
Trust and Loyalty in Electronic Commerce: An Agency Th…
View
Elliott Wave Principle - Key to Market Behavior: Key t…
View
Creativity: Unconventional Wisdom from 20 Accomplished…
View
Management of Organizations: Strategy, Structure, Beha…
View
Divided Nations: Why global governance is failing, and…
View