Advancing Quality: Total Quality Management in the National Health Service (Health Services Management)

What is Total Quality Management (TQM)? How does it fit in with other forms of quality assurance? This book addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It also outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for, TQM. This book should be of interest to both professional and general mangers in the NHS and to all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health-care sector. It should also be useful for those engaged in quality development as practitioners or in research and teaching in public-sector work.