Process Assessment and ISO/IEC 15504: A Reference Book (The Springer International Series in Engineering and Computer Science)

Process Assessment and ISO/IEC15504: A Reference Book provides the reader with guidance on the emerging ISO/IEC 15504 Process Assessment Standard. This is the first book dedicated to the standard. The standard goes beyond quality audits, to help you assess how well your organization performs. The book provides guidance for readers wishing to understand the power and benefits of a process approach and process assessment. It guides the reader through the various parts of the standard in an understandable and practical manner, grounded upon the people-process-product model.