Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time.

The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to:

• Overcome barriers to meaningful communication
• Expand and enrich relationships with colleagues, friends, and family
• Increase clarity and improve understanding
• Handle strong emotions—on both sides of the table
• Connect with colleagues, customers and family at a deep level

Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

• Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
• HR Disrupted: It's time for something different
• Build It: The Rebel Playbook for World-Class Employee Engagement
• Living on the Horns of Dilemmas: Superintendents, Politics, and Decision-Making
• Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
• Aligning Human Resources and Business Strategy, Second Edition
• Build an A-Team: Play to Their Strengths and Lead Them Up the Learning Curve
• The Visionary Director, Second Edition: A Handbook for Dreaming, Organizing, and Improvising in Your Center
• Personnel Priorities in Schools Today: Hiring, Supervising, and Evaluating Teachers
• Difficult Conversations: How to Discuss What Matters Most