- Develop a negotiating style
- Map out the opposition
- Set goals and limits
- Listen, then ask the right question
- Interpret body language
- Say what you mean with crystal clarity
- Deal with difficult people
- Push the pause button
- Close the deal
Featuring new information on re-negotiating, as well as online, phone, and international negotiations, Negotiating for Dummies, Second Edition, helps you enter any negotiation with confidence and come out feeling like a winner.