Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, Second Edition

Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

• Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (Interactive Technologies)
• Observing the User Experience: A Practitioner's Guide to User Research
• Moderating Usability Tests: Principles and Practices for Interacting (Interactive Technologies)
• Quantifying the User Experience: Practical Statistics for User Research
• Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems
• Interviewing Users: How to Uncover Compelling Insights
• UX Research: Practical Techniques for Designing Better Products
• About Face: The Essentials of Interaction Design
• Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (3rd Edition) (Voices That Matter)
• The Design of Everyday Things: Revised and Expanded Edition