Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.

Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

• Setting the Table: The Transforming Power of Hospitality in Business
• Essentials of Professional Cooking
• Setting the Table: The Transforming Power of Hospitality in Business
• Front of the House: Restaurant Manners, Misbehaviors & Secrets
• Remarkable Service
• Restaurant Success by the Numbers, Second Edition: A Money-Guy's Guide to Opening the Next New Hot Spot
• Hospitality Today: An Introduction
• The Professional Pastry Chef: Fundamentals of Baking and Pastry, 4th Edition
• At Your Service: A Hands-On Guide to the Professional Dining Room
• Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)