Total Quality Management: A Cross Functional Perspective

Name: Total Quality Management: A Cross Functional Perspective
Author: Ashok Rao, Lawrence P. Carr, Ismael Dambolena, Robert J. Kopp, John Martin, Farshad Rafii, Phyllis Fineman Schlesinger
ISBN: 9780471108047

Author Ashok Rao, Lawrence P. Carr, Ismael Dambolena, Robert J. Kopp, John Martin, Farshad Rafii, Phyllis Fineman Schlesinger

Publisher Wiley

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Book Details

Author(s)Ashok Rao, Lawrence P. Carr, Ismael Dambolena, Robert J. Kopp, John Martin, Farshad Rafii, Phyllis Fineman Schlesinger

PublisherWiley

ISBN / ASIN0471108049

ISBN-139780471108047

AvailabilityUsually ships in 24 hours

Sales Rank3,796,220

MarketplaceUnited States 🇺🇸

Description ▲

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.