How to Disagree Without Being Disagreeable: Getting Your Point Across with the Gentle Art of Verbal Self-Defense

As bestselling author Suzette Haden Elgin proves, you don't have to live your life on red alert. With her Gentle Art of Verbal Self-Defense techniques, you'll be able to respond clearly to hostile comments from others--or deliver necessary negative messages of your own--without sacrificing your dignity or principles. You'll learn to:
* Keep domestic disagreements from escalating
* Deliver criticism to coworkers, employers, or employees
* Handle aggressive, negative comments about race, politics, or religion
* Provide discipline without increasing hostility
* Use language that reduces tension and creates rapport in every situation

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• The Gentle Art of Verbal Self-Defense at Work
• You Can't Say That to Me: Stopping the Pain of Verbal Abuse - An 8- Step Program
• The Gentle Art of Written Self-Defense
• The Verbally Abusive Relationship, Expanded Third Edition: How to recognize it and how to respond
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• The Last Word on the Gentle Art of Verbal Self-defense
• The Gentle Art of Verbal Self Defense for Business Success
• How to Turn the Other Cheek and Still Survive in Today's World