Dealing with Conflict (Communication Skills Series)

Conflict situations can often be unpleasant, but they can also be great opportunities for learning and problem-solving. In this book, the specific skills of assertiveness and listening are explored, while non-communication sources of conflict are also considered. Conflict management strategies such as negotiation, mediation and arbitration are shown, but so too are conflict stimulation strategies - because some situations may call for more, not less, conflict.