Service Success! Lessons From a Leader on How to Turn Around a Service Business

Name: Service Success! Lessons From a Leader on How to Turn Around a Service Business
Author: Daniel I. Kaplan
ISBN: 9780471591290

Author Daniel I. Kaplan

Publisher Wiley

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Book Details

Author(s)Daniel I. Kaplan

PublisherWiley

ISBN / ASIN0471591297

ISBN-139780471591290

MarketplaceFrance 🇫🇷

Description ▲

Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.