The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

• The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the Nordstrom of Your Industry
• The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
• Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
• The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
• The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company