Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

Name: Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
Author: Ronald J. Baker
ISBN: 9780471752943

Author Ronald J. Baker

Publisher Wiley

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Book Details

Author(s)Ronald J. Baker

PublisherWiley

ISBN / ASIN0471752940

ISBN-139780471752943

AvailabilityUsually ships in 1-2 business days

Sales Rank1,951,717

MarketplaceUnited States 🇺🇸

Description ▲

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.