Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
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Book Details
Author(s)Ronald J. Baker
PublisherWiley
ISBN / ASIN0471752940
ISBN-139780471752943
AvailabilityUsually ships in 1-2 business days
Sales Rank1,951,717
CategoryHardcover
MarketplaceUnited States 🇺🇸
Description ▲
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
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