Contact US! Trainer's Manual: Call Center English Skills
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Book Details
Author(s)Jane Lockwood, Hayley McCarthy
PublisherCambridge University Press
ISBN / ASIN0521178584
ISBN-139780521178587
AvailabilityIn stock. Usually ships within 2 to 3 days.
Sales Rank3,227,599
MarketplaceUnited States 🇺🇸
Description ▲
CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.