Process Reengineering Workbook

For anyone who wants to stop talking about improving work processes and start doing it, this workbook is the perfect resource. Full of practical examples, useful hints, and hands-on exercises, it shows how to make work processes better, faster, cheaper and more rewarding.

Step-by-step, the author takes you through process reengineering where you'll learn to:

Identify the six basic steps in a process and eliminate or minimize those that represent waste.
Conduct a process analysis for products and tasks using process analysis worksheets and data summary charts.
Apply the Seven-Step PI Method and the nine basic PI principles to your own work processes.

Five case studies, each posing a set of unique improvement problems, are also presented to allow you to practice what you've learned.