How to Measure Customer Satisfaction

Name: How to Measure Customer Satisfaction
Author: Nigel Hill BSC, Graham Roberts-Phelps, John Brierley, Rob Macdougall
ISBN: 9780566081934

Author Nigel Hill BSC, Graham Roberts-Phelps, John Brierley, Rob Macdougall

Publisher Gower Publishing Company

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Book Details

Author(s)Nigel Hill BSC, Graham Roberts-Phelps, John Brierley, Rob Macdougall

PublisherGower Publishing Company

ISBN / ASIN0566081938

ISBN-139780566081934

AvailabilityUsually ships in 1 to 2 months

Sales Rank7,496,791

MarketplaceUnited States 🇺🇸

Description ▲

The success of a business is underpinned by competitiveness and profitability, both of which are maximized in the long run by doing best what matters most to customers - this book aims to help businesses reach that goal. It is a practical guide to measuring customer satisfaction.