Practical Communication: 25 Tips,Tools, and Techniques for Getting Along and Getting Things Done

Practical Communication will help you strengthen relationships, increase productivity, and reduce conflict by improving your communication skills. Having spent more than twenty years in communication and training roles, Amy Castro offers straightforward advice for communicating successfully at home, at work, and in the community. Practical Communication provides streamlined tips for dealing with real-life scenarios that will help you prevent misunderstandings and handle awkward situations with composure. You'll gain insight and become a more competent communicator by discovering how to: • Use silence effectively • Deal with criticism • Effectively use nonverbal communication • Say "no" without fear • Improve listening and empathy skills • Proactively admit mistakes • Handle angry or upset people • Address poor performance and gossip • And more! Practical Communication's techniques are so relevant to daily life, you can read a chapter and apply it the same day. Every chapter ends with advice on how to A.C.T. on what you've learned; Analyze current behaviors, Communicate using the new skill, and refer to Tips for successfully implementing the new skill.