The Trusted Advisor

Bestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors.

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.

• The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust
• Managing The Professional Service Firm
• The McKinsey Way
• Flawless Consulting: A Guide to Getting Your Expertise Used
• Six Thinking Hats
• True Professionalism: The Courage to Care about Your People, Your Clients, and Your Career
• Effective Modern Coaching: The Principles and Art of Successful Business Coaching
• Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty
• Humble Inquiry: The Gentle Art of Asking Instead of Telling
• The Back of the Napkin (Expanded Edition): Solving Problems and Selling Ideas with Pictures