Making Sense of Change Management: A Complete Guide to the Models, Tools and Techniques of Organizational Change

Written for students and professionals alike, Making Sense of Change Management is a classic text in the field of change management. It is aimed at anyone who wants to understand why change happens, how it happens and what needs to be done to make change a welcome rather than a dreaded concept. It offers considered insights into the many frameworks, models and ways of approaching change and helps the reader apply the right approach to each unique situation. This updated edition includes new chapters on recent and emerging research in the area of change management and guidance on how to manage complex change.