The Conversation Company: Boost Your Business through Culture, People and Social Media
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Book Details
Author(s)Steven Van Belleghem
PublisherKogan Page
ISBN / ASIN0749464739
ISBN-139780749464738
AvailabilityUsually ships in 24 hours
Sales Rank663,946
MarketplaceUnited States 🇺🇸
Description ▲
In an age of readily available feedback on sites like Yelp and Facebook, consumer conversations, or word-of-mouth recommendations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizations make decisions that contradict these findings and lessen their prospects of expansion.
Because people now expect every brand to have a human "face," companies need to define a clear set of values and incorporate them in all company communication, to reflect the DNA of the organization to both employees and customers. The Conversation Company is aimed at helping organizations become a business in which people are the key driver of growth, sharing engaging content and building the company's culture and business objectives.
Including interviews and case studies of companies such as Disney, Kodak, Nokia, Unilever, Zappos and Microsoft, The Conversation Company is based on solid research which will help organizations achieve sustainable success.