Supporting SAP R/3

Providing the best possible support for SAP R/3 is at the eponymous core of the ambitious Supporting SAP R/3. But thanks to the friendly writing style of author Dennis L. Prince, as well as the carefully and logically constructed format of the book, the overwhelming task of supporting such a complex application becomes a little less daunting. Prince launches his journey from the source, examining basic issues (such as "what does support mean?") to the more complex conundrums inherent in revamping and enlarging support structures. Tips to help administrators build a case for bumping up the size of the existing support staff are also included.

Once the fundamentals have been established, the author--who has survived several SAP R/3 implementations himself--begins to outline the best methods for surviving a SAP R/3 migration. He dives into such diverse topics as building a topnotch support team, troubleshooting and resolving common R/3 problems, and developing user confidence. The books wraps up with five appendices: "A Brief History of SAP," "An Overview of the SAP GUI," "Additional Tips and Tools," "Finding Additional Information," and "SAP Training Programs and Facilities." --Sarah L. Roberts-Witt