Emotional Intelligence at Work: A Professional Guide (Response Books)

This thoroughly revised Third Edition of a highly acclaimed book is an essential guide to recognize, understand, and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions–emotional sensitivity, emotional maturity, and emotional competency–which motivate individuals to maximize productivity, manage change, and resolve conflicts. A special feature of the book is the references to work done in India, leading to conclusions applicable to the Indian work culture.