Any way you look at it, software defects are expensive, from rework costs all the way to potential legal liability issues. In this concise volume, Robert McCann presents a business model describing a general approach to monitoring and analyzing rework costs. Once understood, this model provides explicit formulae to support an understanding of cost-benefit analysis results.
Appropriate use of this model can help an organization to be more competitive in the market by growing more effective teams. It can help an organization place its products into the market quickly and cheaply while delivering products that work and sell well. It can also make it easier to achieve high ratings on ISO-9000 and SEI/CMMI process assessments, while lowering assessment costs.