Customer-Centered Reengineering: Remapping for Total Customer Value
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Book Details
Author(s)Edwin T. Crego, Peter D. Schiffrin
PublisherIrwin Professional Publishing
ISBN / ASIN0786302984
ISBN-139780786302987
AvailabilityUsually ships in 2 to 3 weeks
Sales Rank4,761,926
MarketplaceUnited States 🇺🇸
Description ▲
Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe".