Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)

Name: Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)
Author: D. H. Stamatis, Dean H. Stamatis
ISBN: 9780786309801

Author D. H. Stamatis, Dean H. Stamatis

Publisher Irwin Professional Publishing

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Book Details

Author(s)D. H. Stamatis, Dean H. Stamatis

PublisherIrwin Professional Publishing

ISBN / ASIN0786309806

ISBN-139780786309801

MarketplaceFrance 🇫🇷

Description ▲

This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.