The Come Back Effect: How Hospitality Can Compel Your Church's Guests to Return

The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence--stirring worship time, inspiring sermons, a good coffee blend in the foyer--what our guests really want when they come to our churches is to feel welcome, comfortable, and understood.

Written by a church consultant and a hospitality expert, The Come Back Effect shows church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, show how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.

• People Are the Mission: How Churches Can Welcome Guests Without Compromising the Gospel
• Hospitality Ministry Volunteer Handbook: Equipping You to Serve (Outreach Ministry Guides)
• Becoming a Welcoming Church
• Secrets of a Secret Shopper: Reaching and Keeping Church Guests
• Unwelcome: 50 Ways Churches Drive Away First-Time Visitors
• Rethink Communication: A Playbook to Clarify and Communicate Everything in Your Church
• Fusion
• We Want You Here
• How to Wow Your Church Guests
• Church Greeters 101: Putting the Pieces Together for an Effective Greeting Team and Ministry