Customer Service Training 101: Quick and Easy Techniques That Get Great Results

If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this all-encompassing resource will train them in:• Creating positive first impressions• Speaking and writing effectively• Listening attentively• Identifying needs• Making customers feel valued• Confidently handling customer complaints• And moreYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking. But poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.

• The Big Book of Customer Service Training Games (Big Book Series)
• Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
• The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
• Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills
• Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
• Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
• The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
• A Disability History of the United States (ReVisioning American History)
• Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
• E-Z Business Math (Barron's Easy Series)