The TQM Trilogy: Using ISO 9000, the Deming Prize, and the Baldrige Award to Establish a System for Total Quality Management

Many managers think that the "big three" quality standards - ISO 9000, the Deming and the Baldrige - are only for companies trying to win prizes or pass the test. This book shows how to take advantage of these three models by using them as guidelines for promoting or increasing quality - even without applying for a prize or certification.