the complexities of getting materials for patrons from outside the library. This collection presents a
complete view of the interlibrary loan (ILL) process, with contributions from all areas of the technical
services community, providing
- Guidance on how to do ILL efficiently and effectively, with advice on how to be a considerate
borrower and lender - Details of preferred staffing and management techniques, showing how best practices can be
implemented at any institution - Discussion of important issues that can fall between the cracks, such as hidden copyright issues,
and the logistics of lending internationally
this book gives library staff the tools necessary for a smoothly functioning ILL system.