This up-to-date, concise, conversational guide demonstrates the importance of good customer service to your business and to the insurance industry. From the challenges of handling a death claim to routine requests for service, you'll learn how to make the most of your contacts with clients. This book addresses:
The business value of good customer service
The price of poor customer service
Dealing with unethical professionals
TQM Perspective
Agent and home office conduct
Ethics And Customer Service
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Book Details
Author(s)Thomas C. Reischl
PublisherNational Underwriter Company
ISBN / ASIN0872186733
ISBN-139780872186736
AvailabilityUsually ships in 24 hours
Sales Rank5,428,814
MarketplaceUnited States 🇺🇸