Managing the Generation Mix, 2nd Edition (Manager's Pocket Guide Series)

Roll up your sleeves and learn how to be a great "Gen Mix" manager Managing the Generation Mix, Second Edition From Urgency to Opportunity By Bruce Tulgan The workplace is changing. Powerful demographic forces are underway causing a generational shift. If you re managing a mix of employees of all ages - from teens to retirees - and finding it takes more time and skill than ever before, welcome to the revolution. The latest edition of Managing the Generation Mix is full of insight and advice for tackling the age-related challenges you face every day and maximizing the strengths of your age-diverse team members, including: Generation Y (born 1978-1989) hires who inform you of the 17 things your company is doing wrong Generation X (born 1965-1977) employees who aren t willing to commit the time to the job Baby Boomers (born 1946-1964) who have trouble being flexible The Schwarzkopf Generation (born before 1946) who don t want to learn technology In 12 chapters, author Bruce Tulgan examines in-depth how to redefine the manager-employee relationship to achieve one major goal: Getting the best results for your organization while addressing the needs and demands of individual contributors. You ll learn: Who's in your generation mix today and what you can expect of them How to adjust your communication style to fit people who prefer instant messaging and e-mail to face-to-face exchanges How to mine the riches in older, seasoned employees Managing people old enough to be your parents - or grandparents Teaching teens how to serve your customers