Transforming the Bottom Line: Managing Performance With the Real Numbers
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Book Details
Author(s)Hope, Tony
PublisherHarvard Business Review Press
ISBN / ASIN0875847463
ISBN-139780875847467
MarketplaceGermany 🇩🇪
Description ▲
Argues that 30 percent of a company's costs are for activities which do not benefit the customer, offering strategies for measuring and developing workflows which add value to the customer.