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When America Does It Right: Case Studies in Service Quality

Author Ph.D., PE Jay W. Spechler
Publisher Industrial Engineering and Management Press
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Book Details
Author(s)Ph.D., PE Jay W. Spechler
PublisherIndustrial Engineering and Management Press
ISBN / ASIN0898061008
ISBN-139780898061000
Sales Rank7,331,229
MarketplaceUnited States 🇺🇸