Watch your income soar! Today s customers are better educated and more sophisticated than ever before. To keep a competitive edge in the market, salespeople have learned that a low profile selling style and exceptional service are what gets prospects attention. But it s Tom s techniques that will eventually turn those prospects into clients. Eleven chapters discuss:
qualifying
addressing customer concerns
building rapport
setting and achieving goals
14 closing strategies
personal strategies for becoming a pro
Once you learn to diffuse customer likes and dislikes, you ll stand head-and-shoulders above your peers and earn the respect and repeat business of hundreds of satisfied customers.
