The Power of Empowerment: What the Experts Say and 16 Actionable Case Studies

This book proves that employee empowerment is more than theory and buzzword. It shows how leading companies improve the performance of employees and managers--as well as customer satisfaction, costs, competitiveness and the bottom line--by giving individuals and teams the power to take action. It's aimed squarely at managers in all industries who think the concept of empowerment is vague, unsuited to their business, or will lead to weakness or anarchy. And it provides real-life case studies and advice from experts who have helped managers understand and apply the concept--often with dramatic positive results.