Performance One : An Interpretive Guide to the Malcolm Baldrige National Quality Award Criteria for Performance Excellence, Year 2000 Version

Performance One presents a true "systems view" of the Baldrige Award criteria, and offers innovative ways to interpret and use the criteria to achieve performance excellence. Each of the 32 systems of the criteria is covered by its own chapter in this reference guide, which also covers the President's Quality Award. Each chapter covers benefits, concepts, key terms, assessment lists, system diagrams, effective practices, system-to-system linkages, and balanced performance measurements. This guide, which is designed to aid in implementing the concepts and methods highlighted by the Baldrige criteria, will help you rethink and improve what you do and how your organization works. Use Performance One to support planning, organization systems design, training, assessments, and application preparation work.