Stress is on the rise in the North American workplace. Competition is intense. People vying to protect their jobs or advance their career are adopting an "all's fair in war" bunker mentality.
Chock full of up-to-date, in-depth analyses of true stories, Taming the Beast is a clear roadmap as to what's permissible and what's not. It shows why some organizations can't weed out harassment and violence, despite their best efforts. The book highlights how this affects the most unlikely victims and -- more importantly -- offers solutions.
Taming the Beast shows how workplace conflicts and harassment remain rife because managers often don't know how to deal with the problem and react by avoiding dealing with it. Real-life accounts show how harassment and violence are deeply rooted in everyday health care, education, social services, banking, retail and corporate workplace life.
Drawing on her success at offering organizations an antidote to a poisoned work environment, Frema Engel shows how to end divisive, chronic conflicts and civilize the workplace. Her comprehensive, down-to-earth and straight talk will be of equal interest to employees who want to learn how to cope with these incidents, and to executives and managers who want guidance on how to respond to incidents and implement measures to help prevent a recurrence.
New in this Second Edition:
Fresh statistics
. Emergence of violence as a major global workplace safety and security risk
. How uncivil behavior is costing businesses millions of dollars
. Industry-specific and practical recommendations at the end of each chapter
. How to stop employees from abusing clients
. How bullies and terrorists use similar psychological tactics to subdue their victims
. Terrorism as the latest form of workplace violence
. How a "civility revolution" can transform a workplace