The Contract Scorecard (outsourcingtoolset, Module 8)

The Contract Scorecard helps the parties not only establish how the quality of the service will be evaluated, but also what the financial outcomes will be judged by, how the relationship is conducted and if the outsourcing deal is achieving its strategic aims - in sum representing the overall success of the deal from an holistic view. Furthermore, the Contract Scorecard enunciates the goals of the deal, which is highly beneficial in and of itself. It further articulates these goals in a measurable form, providing clear expectations as to what is driving the deal. As such, the scorecard provides you with a key design mechanism for guiding the detail within key governing documents as well as selecting the right service provider. It then provides a key tool for assessing the results. PRODUCTIVITY GAINS Based on product use in practice, clients experienced the following effort savings of 20% in rapidly attaining a holistic measurement environment representing all stakeholder perspectives.