The B2B Refinery

The B2B Refinery examines critical go-to-market problems that hamper growth and dilute profits. The book then offers business-to-business companies a roadmap to better ROI through strategic lead management. For executives, this book addresses these types of issues: • How effective lead programs dramatically improve expense-to-revenue ratios in direct and indirect sales channels;
• Why post-sales operations represents a largely untapped but extremely profitable source of leads;
• How marketing can create alignment with sales to improve results; and
• Why the right marketing automation strategy can increase scalability in sales and marketing. For managers involved in demand generation, lead management, telemarketing, web marketing, events, CRM, and campaign benchmarking and analysis, the book also provides hands-on operational guidance. In these areas, The B2B Refinery answers the following questions: • How to use web and email to generate demand and to convert inquiries into leads more effectively, including scalable, automated Digital Dialogue;
• How to close the loop;
• How to develop efficient, multi-media contact strategies to generate demand and convert inquiries into leads; and
• How to integrate multiple internal and external CRM systems into a high-velocity revenue engine for your company. The B2B Refinery represents more than a combined forty years of real-world, B2B experience of the authors working for, and with, some of the most respected companies in the world.