In reading this book, which was written by an experienced metal distribution industry insider, you will quickly learn that "service" is the most important principle you need to know to operate a successful steel service center. The only way to differentiate your company from your competition is to maintain the highest level of service in the industry. Service is mandatory in every area of your business. It's not only delivering the products and services on time, it's servicing the customer with the most professional sales staff, supplier support, competitive pricing, problem solving, quality of products and services, and more.
METAL DISTRIBUTION MY WAY will take you through the process of setting up and achieving excellent customer service in every level of your company. The author also shares many of his own personal stories and advice gathered during his more than thirty years in the metal service center business.