Making Companies Work: 7 Keys to Higher Profits, Happier Employees, and More Satisfied Customers (Leadership without Greedership)

Making Companies Work points out the management silliness that passes for wisdom. These mismanagment practices weaken companies'competitiveness, reduce shareholder value, and kill employee morale and loyalty. From the hiring of celebrity CEO's with their unconscionable pay packages, through management-by-fad, to product-focus instead of customer-focus, the author lays out a list of management ills. Probably the worst of these is the way companies consider their customers and their employees are expendable. The author points out that mergers are almost never successful, that customer service can be a profit center instead of a cost center, and that it is cheaper to keep your current employees than it is to lay them off and later hire new people. Each chapter in the book includes keys, or summary ideas, for quick reference. The book concludes with the author's 7 keys: what the author believes are the 7 keys to higher profits, happier employees, and more satisfied customers.