A Self-Study Guide
The Business Communications Manager portfolio gives small to medium-sized businesses and branch offices an award-winning converged voice and data solution, providing a choice of IP-enabled or pure-IP strategy. The Business Communications Manager 50 is an all-in-one, affordable platform ideal for organizations with 3 to 50 users. This platform provides advanced capabilities such as robust telephony features, voice messaging, unified messaging, IP networking, Internet access, contact centers, mobility solutions and IP telephony.
The Business Communications Manager 50 guide has been designed for individuals involved in the sale or installation and configuration of Business Communications Manager 50 systems. If you are a sales engineer responsible for pre- and post-sales support, the guide will provide you with the knowledge you need to properly implementing a new system.
If you are an installation technician or customer service representative, the guide will teach you how to install the related hardware and complete the initial configuration. You will also learn how to configure the applicable messaging platforms. In addition, this guide will help prepare you for the Nortel Certified Support Specialist (NCSS) certification exam, Business Communications Manager 50 Release 3.0 Installation & Initial Configuration (920- 335)
Key Topics:
- Identification of market opportunities
- Description of functionality and key features
- Description of Advanced Data Features
- Description of market opportunity for converged products
- Description of available solutions for a converged network
- Description of requirements needed to properly implement systems
- Description of system hardware and software components
- Description of installing and performing initial configuration of a system