The Usual Error: Why We Don't Understand Each Other and 34 Ways to Make It Better

This is a down-to-earth communication guidebook filled with methods we've learned and tested, and punctuated with actual stories from our lives. You'll learn why miscommunication happens so often, how to avoid needless conflict, how to resolve arguments peacefully, what societal myths block clear understanding, and how to be happier by changing the way you speak. So throw away that mind-reading helmet you bought on eBay. It doesn't work anyway. We'll show you better ways to be understood and to understand other people, and we'll entertain you in the process!