If you're like most people, you likely don't believe there is anything wrong with the way you treat customers. In fact, you might treat them great. You smile and are nice to them. However, your face-to-face treatment is only one part of delivering great customer service. There are many eye-brow raising moments, far removed from the face-to-face interaction, that leave our customers reconsidering their loyalty to us. This book will help you focus on correcting the imperfections that are costing you customers.
This is the FIRST customer service book of its kind written specifically for distribution to employees and business associates. It's a quick read and affordable, thus making it ideal for use in a business training program. It details traditional standards in customer service for a modern era. Employers and managers will enjoy how it spells out character issues that all employers expect but find difficult to discuss with their employees. This book embraces these often-forgotten-about standards and offers the reader a modern day explanation why self-improvement is so important. In essence, this book will be a game-changer for your business as your customer service model goes forward.
Foreword by Dick Clark. Endorsed by: Nevada Governor Jim Gibbons, Guerrilla Marketing Expert - Jay Conrad Levinson, Customer Service Expert & Best-Selling Author - Shep Hyken, Television Personality & Interior Designer - Colin Cowie, Lynn Jackson & Bill Capodagli - Authors of The Disney Way, and many more!