Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability

To Attain a Competitive Edge in Today's Marketplace, Senior Living Communities Must Make a Priority of Raising Service Standards What are residents, staff and guests saying about dining service at your community? Because what they say makes a significant difference to people considering moving in. The truth is, all too often residents expectations are not being met, staff turnover is high so service continuity suffers, and mealtimes become lost opportunities in two ways: 1) They fall short of meeting health and quality-of-life goals communities hold dear for residents. 2) They fail to turn your servers into your best company assets. What would happen community-wide if you could ...? Satisfy your residents in such a way that they'll recommend their friends move in! Retain staff as your community becomes a better place to work! Boost customer satisfaction, resident rapport, and employee morale, all while improving your competitive edge! Start improving your community reputation, marketability, and profitability today with Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability. Written by former restauranteur, health-care food service director, and national Kind Dining® service trainer, Cindy Heilman, this quick read shares a unique service perspective and is full of hospitality tips. Learn how to: Respect your diners' experience, train your staff to excel, apply empathy daily, exceed your residents expectations, build your hospitality team, grow your employees personally and professionally, maximize your profitability, focus your leadership team, and expedite your next steps. The service principles in Hospitality for Boomers apply to all types of senior housing communities: nursing homes (NH), assisted living (AL), residential care (RC), continuing care residential communities (CCRC), independent living communities (IL), and adult foster homes (AFH).