- Pin-point what the behaviour is
- Explore when and why it occurs
- Work out how to encourage change.
- 14 principles on how to approach difficult situations
- 13 tools to help understand the problem
- 10 response styles
- 20 effective strategies to use.
About the Author
Murray Irwin is a freelance outdoor educator and adventure therapy group-leader with 13 years experience. For five years he worked with at-risk youth and spent three years designing and delivering award winning sustainability behaviour change programs.
The Benefits
Using the six steps:
- creates a structure that helps give you a sense that you have control of the situation
- helps you maintain a calm and consistent approach even when your really emotional
- sheds light on the situation in a fair and unbiased way
- helps come up with new ideas and possibilities to explore as you address each step
- allows you to quickly and simply analyse situations.
- helps you avoid pitfalls
- gives you important insights
- builds your self confidence to handle situations effectively.
- can change the way you see peoples behaviour
- reveals other possibilities and perspectives
- helps you use and role model assertive behaviour
- builds your knowledge and understanding about the behaviour.
- allows you to create new ways of dealing with issues
- empowers you by giving you more response choices
- gives you powerful and proven options for taking charge of situations.