Managing with Measures: How to Choose the Right Performance Measures for Your Organization

This book is written for managers at any level, in any organization, who are interested in measuring organizational performance but are not sure how to go about it. It explains in clear, non-technical language a seven step method for reviewing an organization, deciding what to measure, choosing the right measures, and putting the measures into use to monitor performance and achieve successful results. Throughout the book, the author emphasizes the importance of leadership with advice and encouragement for managers making the transition to "managing with measures."