How To Offer 5-Star Service At Your Salon And Make Big Money! (Ready, Set, Go! Books)

Every successful salon owner understands that top-notch service is critical to business profitability and longevity. Written for salon owners, this popular startup guide shows you how to differentiate your business by providing 5-star service.  We help you understand the fundamentals and true meaning of customer service--what customers want, deserve and expect--and how to win customer loyalty by delivering the ultimate customer experience. This book is designed to educate you as the salon owner, manager, or employee on what 5-star service in your salon should be. It's also intended to be a tool that every one of your employees can use to improve their customer service. This book will get you thinking about the little things that make a difference in customer service and have you itching to continue the "wow" experience one customer at a time, every time. So what is 5-star service? What do your clients expect when they walk through your salon's entrance? Do you and your staff truly understand what they are expecting? Can you deliver?